Providing enhanced internet solutions, facilitating Telco circuit orders, managing phone system transitions, advancing cloud integration, and offering business software. Furthering digital transformation and beyond.
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Manufacturer of heavy-duty commercial vehicles: A technology advisor worked with the company's IT, DevOps, SecDev, and leadership team to implement a comprehensive security program tailored to their unique challenges. Initiatives included
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introducing Multi-Factor Authentication (MFA) for enhanced access control,
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crafting detailed Run Books for efficient threat response,
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conducting rigorous Operational Technology (OT) security reviews to bridge existing gaps,
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integrating a real-time sys-log monitoring solution, and
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undertaking proactive penetration tests.
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Further fortifying their security stance, we implemented an MDR solution tailored to the company's specific needs, training the internal team and addressing compliance with policy and procedures. This multifaceted approach transformed the client's security posture, instilling stakeholder confidence and positioning them to mitigate and handle cybersecurity threats.
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Vehicle Manufacturing Overhaul company: a leading vehicle manufacturing company, faced challenges integrating operations between its production, finance, and customer service departments. Recognizing these gaps, they enlisted a technology advisor who proposed a tailored ERP and Accounting software to synchronize processes. Additionally, the advisor recommended a Unified Communications (UC) system and Contact Center as a Service (CCaaS) to streamline their customer interactions, leading to a cohesive and efficient operation.
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Healthcare Call Center Upgrade: a substantial healthcare call center, struggled with call overflows and inefficient customer query resolutions. They approached a technology advisor who introduced an AI-driven triage system and enhanced their current infrastructure, ensuring that patients received timely and accurate information, improving overall patient satisfaction.
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Nevada Casino Connectivity: Operating multiple small casinos across Nevada, encountered bad Internet connectivity that effected the gaming system and inter-casino communications. An intervention from a technology advisor led to the adoption of a centralized Inventory management system, replacing existing Internet circuits that including SD-Branch with security for connectivity. ensuring real-time data consistency across locations and enhancing the overall gaming experience for patrons.
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Medical solutions: Health Clinics operated across four locations but battled with outdated communication systems and inefficient patient management. After consulting with a technology advisor, they integrated state-of-the-art phone systems and a unified patient management software. This enabled smoother appointments, real-time data sharing, and a more personalized patient care approach.
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Design Company's Digital Upgrade: A designer company with 500 outlets, grappled with inconsistent connectivity and communication across its vast network. Recognizing the dire need for a cohesive system, a technology advisor was summoned. First and formost implementated a Inventory management system along with an SD-WAN solution for better network reliability, coupled with a Unified Communication as a Service (UCaaS) system, ensuring seamless inter-branch collaborations and enhanced customer engagement.
Overcoming Internet Service Challenges for a New Building Opening
Background: In October of 23, our client's IT department approached us with a request to order Internet services for their new building. This seemingly straightforward task turned into a complex and time-consuming process due to issues with the address, changes in the building's location, and the challenges associated with Telecommunications carriers' business processes.
Challenges Faced:
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Address Verification: Upon receiving the request, we conducted a thorough address check. It quickly became apparent that there were discrepancies between the provided address and the information we obtained from the United States Postal Service (USPS) and Google Maps. We promptly communicated our concerns to the client's IT department.
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Client Insistence: Despite our concerns, the client's IT department and construction project manager insisted on using the initially provided address for placing the Internet service order. Consequently, we proceeded with the order as per their instructions.
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Address Change: Four weeks after the initial order was submitted, we were informed that the building had a different address than initially provided. This revelation meant that a new Internet order was required, adding time and complexity to the project.
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Service Compatibility: To further complicate matters, the Internet service initially ordered was not available at the new address. However, the client's construction project manager believed it could still be delivered. They engaged with the Telecommunications carrier's Internet sales team to explore options, resulting in further delays.
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Communication Challenges: Communicating with the Telecommunications carrier's Internet sales team proved to be a time-consuming process. After several weeks of discussions, it was determined that the requested service could not be delivered to the new address, leading to additional delays.
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Internal Project Delays: The client's internal staff was influenced by their interactions with the Telecommunications carrier's sales team, leading to delays in the overall project timeline.
Solution:
Recognizing the urgency of the situation and the need to ensure Internet connectivity for the new building's opening day, a temporary solution was proposed. We suggested deploying an LTE Internet connection that could be installed and operational within 48 hours. This temporary solution would bridge the gap until the desired Internet service could be obtained.
Outcome: Thanks our experience and proactive approach to deploy a temporary Internet solution, the client had Internet connectivity on the opening day of their new business. This allowed them to access the essential services required for their operations.
Key Takeaways:
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Address Verification: Accurate address information is critical for successful Internet service orders. Any discrepancies should be addressed promptly.
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Effective Communication: Effective and timely communication with all stakeholders is essential. Exercise caution when engaging the sales department with Telecommunications carriers during the process, and specify which internal teams should be included to prevent avoidable delays.
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Temporary Solutions: In situations where delays are unavoidable, having contingency plans, such as temporary Internet solutions, can ensure business continuity.
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Understanding Telecommunications Providers: It's important to understand the unique business processes and network architectures of Telecommunications carriers to navigate challenges effectively.
In this case, proactive problem-solving and adaptability allowed our client to overcome unexpected obstacles and ensure a successful business opening day despite the initial setbacks in Internet service provisioning.
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